Access or download my data

You can request access to the personal information we hold about you, including account details and order history. Where reasonable and practicable, we will provide access in the format you request.

• Request Data Report

Response time:

New Zealand: We will respond as soon as reasonably practicable and generally within 20 working days (unless extended as permitted by law).

Australia: We will respond within a reasonable period.

Correct my information

If you believe the personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you can request a correction.

• Edit Personal Info

Delete my data / Close my account

You may request deletion of your account and personal information. We will process this request where possible, subject to legal and operational requirements.

• Request Deletion

Important: We may retain certain information where required by law (for example, tax or transaction records) or for fraud prevention. In Australia, we are also required to take reasonable steps to destroy or de-identify personal information once it is no longer needed, subject to exceptions.

Your privacy choices

Manage Your Privacy Choices Depending on your location, you may have the right to opt out of the sale of your personal info, withdraw consent for tracking, or customize your cookie preferences.

• Update Privacy Settings

Direct marketing & preferences

You can request that we stop using your personal information for direct marketing. You can unsubscribe at any time using the "Unsubscribe" link in our emails. You can also contact us at dpo@holzkern.com to opt out.

Contact information

For questions about your privacy rights or to lodge a complaint, please contact:

Email: dpo@holzkern.com

Address: Autokaderstraße 33/11 3, 1210 Wien , Austria

Complaints

If you believe your privacy rights have been violated, you can lodge a complaint with your national authority:

Australia: Office of the Australian Information Commissioner (OAIC)

New Zealand: Office of the Privacy Commissioner (OPC)